Post by account_disabled on Mar 14, 2024 9:16:37 GMT
When we were sure that we had collected and taken into account all the constructive criticism. A tough step but a certain percentage of users will always stick to the old and familiar. And its easier to pull the trigger than to maintain two versions of the application indefinitely. The main features and benefits of the client portal However the difficulties were worth it. Now the portal provides complete and timely information to the client. The interface reflects in detail everything that happens with the application. For example previously the portal notified the client that the spare part had been sent.
Now the delivery stages are displayed in the interface. Plans include integration with courier Buy Email List services and tracking of shipments. The customer now has the opportunity to escalate the request draw attention to it or cancel it. Clients said that they dont use comments because its inconvenient. Now the entire comment history is displayed in the interface. There are attachments and downloads you can select the required fields view all applications from your organization and download them. Previously this was only possible upon request through support service managers.
Now customers can do it themselves in a couple of clicks. and customize the functionality of the portal to add features that were not and could not be in the old version of the service desk. For example flag indicators for new content. Testing results and plans for the future Even at the design stage we understood that we would need to collect metrics on key functions of the system the number of people who started but did not complete registration unfinished applications and customers who did not reach the conversion and decided to immediately call the first support line . We save maintain and track all this.
Now the delivery stages are displayed in the interface. Plans include integration with courier Buy Email List services and tracking of shipments. The customer now has the opportunity to escalate the request draw attention to it or cancel it. Clients said that they dont use comments because its inconvenient. Now the entire comment history is displayed in the interface. There are attachments and downloads you can select the required fields view all applications from your organization and download them. Previously this was only possible upon request through support service managers.
Now customers can do it themselves in a couple of clicks. and customize the functionality of the portal to add features that were not and could not be in the old version of the service desk. For example flag indicators for new content. Testing results and plans for the future Even at the design stage we understood that we would need to collect metrics on key functions of the system the number of people who started but did not complete registration unfinished applications and customers who did not reach the conversion and decided to immediately call the first support line . We save maintain and track all this.